Privacy Policy

First Reset (“First Reset”, “we”, “us”, or “our”) operates the website 1streset.com and the First Reset online program (together, the “Service”). This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using the Service you agree to the practices described here.

1. Information We Collect

Information you give us

• Account details — your name, email address, a password (stored in hashed form), and your confirmation that you are 18 or older, when you create an account.
• Your plan questionnaire — after you join, we ask about your goals, date of birth, gender, height, weight and goal weight, activity, work and training experience, and — only if you choose to answer — medical conditions, injuries, medications, food allergies and dietary preferences, sleep, stress, and whether you want a before-photo reminder. We collect these health and fitness answers for one purpose: to personalise your training and meal plan (for example, flagging recipes that contain something you're allergic to). See “Health & Fitness Information” below.
• Free guide requests — your name, email address, and optionally your phone number when you request the free 7-day kickstart guide or join our email list.
• Payment information — payments are processed by Stripe. Your card details are sent directly to Stripe and never stored on our servers; we keep only a record of the purchase (plan, amount, date, and Stripe's payment reference).
• Program activity — progress you choose to record in the member area, such as completed lessons and workouts, meal-plan usage, and your daily supplement check-ins.
• Partner (affiliate) applications — if you apply to promote First Reset, your name, email, social handle, audience size, website, message, and (once approved) the payout details you give us, so we can review your application and pay your commission.
• Community content — posts and replies you publish in the member community, which are visible to other members.
• Messages — anything you send us by email or through the Service.

Information collected automatically

• Usage and device data — standard server logs (IP address, browser type, pages visited, timestamps) used for security and to keep the Service running.
• Referral codes — if you arrive through a referral link, the referral code is stored in your browser for up to 30 days so we can credit the person who referred you.
• Advertising measurement — we use the Meta (Facebook) Pixel, which sets identifiers to measure how well our ads perform. See “Cookies & Similar Technologies” below.

2. How We Use Your Information

• To provide the program you purchased and operate your account.
• To process payments and deliver receipts.
• To send transactional emails (such as your welcome email or account notices) and, where you have opted in, marketing emails — you can unsubscribe at any time.
• To answer support requests.
• To measure and improve the Service and our advertising.
• To detect abuse and protect the security of the Service.

We do not sell your personal information.

3. Cookies & Similar Technologies

We use a small number of cookies and browser-storage technologies:

• Login session — a token kept in your browser's local storage so you stay signed in to the member area.
• Questionnaire progress — while you fill in your plan questionnaire, your answers are kept in your browser's local storage so nothing is lost if your connection drops. They are removed from your browser when you finish the questionnaire, and whenever you sign out.
• Stripe — cookies set during checkout for payment processing and fraud prevention.
• Meta (Facebook) Pixel — advertising-measurement identifiers. You can limit Meta's use of this data in your Facebook ad preferences, and most browsers let you block third-party cookies entirely.

4. Sharing Your Information

We share information only with the service providers that make the Service work, and only for the purposes described in this policy:

• Stripe — payment processing (Stripe privacy policy).
• Meta Platforms — advertising measurement (Meta privacy policy).
• Hosting providers — our website and application infrastructure (currently Vercel and DigitalOcean).

We may also disclose information if required by law, or as part of a business transfer (for example a merger or sale), in which case this policy will continue to apply to your information.

5. Data Retention

We keep your account information for as long as your account exists. Purchase records are kept as long as we need them for tax and accounting purposes. You can ask us to delete your account and associated personal information at any time (see “Your Rights” below).

6. Security

We use industry-standard measures to protect your information — encrypted connections (HTTPS), hashed passwords, and payment handling delegated entirely to Stripe. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

7. Your Rights

Depending on where you live, you may have the right to access, correct, delete, or receive a copy of the personal information we hold about you, and to object to or restrict certain processing. To exercise any of these rights, email us at support@1streset.com. We will respond within 30 days.

8. Children

The Service is intended for adults. It is not directed at anyone under 18, and we do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us personal information, contact us and we will delete it.

9. Health & Fitness Information

The Service is a fitness and nutrition education program, not a medical service. The health and fitness answers in your plan questionnaire (such as your weight, medical conditions, injuries, medications and allergies) are collected only to personalise your plan. The medical questions are optional. We do not sell these answers, we do not use them for advertising, and only the First Reset team can see them, to support you. You can ask us to correct or delete them at any time (see “Your Rights”).

These answers, and any progress you record, are not a medical record. We do not ask for, and you should not submit, medical records through the Service.

10. Changes to This Policy

We may update this policy from time to time. If we make material changes we will update the “Last updated” date above and, where appropriate, notify you by email or through the Service.

11. Contact Us

Questions about this policy or your data? Email support@1streset.com.